Case Management

Our caseworker team is comprised of experienced, professional case workers supported and supervised by a Service manager to ensure that Anawim offers the highest possible standard of service to all its clients. Our case management approach focusses our work on meeting the clients' needs in the context of a structured plan of intensive interventions with clear timeframes and objectives. The service manager is the first point of contact with all new referrals and, following initial assessment with one of the case worker team, allocates new clients to the case worker best suited to support them. The case worker will then carry out a detailed needs assessment with the client and develop an action plan designed to help her overcome whatever issues she is currently facing. The action plan sets out a schedule for the client's attendance at the Centre, which will typically involve one to one sessions with the caseworker, attendance on courses and referral to other agencies, both within and outside the Centre.


Outcomes Star

Outcomes Star

We use the Outcomes Star - made up of 10 'spokes' or pathways each representing an area of need - (accommodation, meaningful use of time, mental and physical health, motivation and responsibility, social and relationship skills, drug and alcohol use, self-care, finance and offending). Each spoke indicates, by a scoring mechanism, those areas on which the action plan should focus most attention. The woman will then have regular reviews to assess whether her scores have improved and to develop her plan further. The star helps both case worker and client to focus on areas which require improvement, as well as logging that improvement and identifying areas where further work is needed. It often proves a good motivational tool for the client, who can keep a record of her first and subsequent stars to demonstrate how far she has come. The case-managed approach provides a clear beginning, middle and end point to the women's engagement with Anawim, although the Centre is always here to help support any of the women who encounter crisis or need additional advice in order to avert future problems. We believe that this approach allows us to continue our success in diverting women away from crime and negative lifestyles.

Anawim supports women with a wide variety of needs, including women sentenced to Rehabilitation Activity requirement and Community Payback. The same case-managed approach is taken to all clients but is both tailored to their individual needs and to meet the needs of their sentence. A central part of our mission is to learn from our work and continually develop new ways to support clients into more positive lifestyles both for themselves and the wider community.

Contact Us

Contact Us

Balsall Heath centre
228 Mary Street, Balsall Heath
Birmingham B12 9RJ
Email: referrals@anawim.co.uk
Tel: 0121 440 5296