Service user involvement involves partnership between the organisation and the service users to influence policy and improve service delivery. However, successfully engaging service users in these processes needs effective planning, management and review. One approach is to employ a Service User involvement Worker. This toolkit has been prepared in partnership with University of Worcester to help organisations looking to support their clients through establishing a Service User Involvement Worker role, based on the experience of Anawim Birmingham’s Centre for Women.
We’d like to thank Barrow Cadbury for funding this research and Women’s Involvement Worker roles over a number of years.